Terms of use and licence agreement

Last updated: 4 October 2026

These terms apply to the Innolink platform: the back office, the till app, kitchen and menu screens, kiosks, online ordering, and the connections to other services, including QuickBooks Online (together, "the service"). The service is provided by Innolink Capital VBA, trading as Innolink ("Innolink", "we"), Oranjestad, Aruba. By creating an account or using the service, the business you represent ("you") agrees to these terms.

1. Your licence

We give you a non-exclusive, non-transferable right to use the service for your own business during your subscription or trial. You may not resell, copy, reverse-engineer or try to get around the security of the service.

2. Your account

You are responsible for the people you give access to, and for keeping sign-in details, PINs and passkeys safe. Tell us straight away if you think someone has used your account without permission.

3. Your data

The menu, orders, customers, staff records and financial data you put into the service stay yours. We only use them to run the service for you, as described in our privacy policy. You can download all your data at any time from Settings, Plan.

4. Connected services

When you connect another service, such as QuickBooks Online, a payment provider or a delivery platform, you authorise us to send and receive the data needed for that connection. We only do what the connection is for: for QuickBooks Online, posting the sales, refunds and supplier bills you set up to send, to the accounts you choose. You can disconnect at any time in Settings, Connections. The other service's own terms also apply to your use of it.

5. Fees

Subscription fees are shown on our pricing page or in your signed proposal, and are charged monthly in US dollars unless agreed otherwise. Payment provider fees and hardware are separate. If a payment fails and is not resolved after the grace period, the service becomes read-only until it is; your data is kept.

6. Availability and support

We work to keep the service available and secure, and we fix problems as quickly as we reasonably can. The service is provided "as is": we do not promise it will be free of every error or interruption.

7. Liability

To the extent the law allows, we are not liable for indirect losses, lost profits or lost data, and our total liability in any 12-month period is limited to the fees you paid us in that period. You remain responsible for your own bookkeeping, tax filings and the prices and information you publish.

8. Ending the agreement

You can cancel at the end of any billing period. We may suspend or end access if you seriously breach these terms or do not pay. After it ends, you can still download your data for 12 months unless you ask us to delete it sooner.

9. Changes

We may update these terms. We will tell account owners by email at least 30 days before a change that affects them takes effect.

10. Law

These terms are governed by the laws of Aruba. Disputes go to the Court of First Instance of Aruba.

Contact

Questions about these terms: legal@innolinkholdings.com.